Category Archives: Customers Service
The £1,000,000.00 Chewing Gum
If you landed on this article without having gone through The Sales Masochist and the £1,000,000.00 I strongly recommend that you do read that first or this article may not make all the sense that it can make. Doing things … Continue reading
The Sales Masochist and the £1,000,000.00 Chewing-gum
It is funny how we, human beings, sometimes almost purposely choose to not see the road-sign that clearly indicates “Success” and choose the one that very clearly states “Failure” instead. We all do it at some point in our lives … Continue reading
Rapport building skills… in 3 steps
Building rapport is key in starting a new relationship whatever the nature or the purpose of the relationship. It doesn’t matter whether you are aiming at buying, selling, making friends, finding a date, dealing with a police officer after being … Continue reading
Telesales – why doesn’t it work?!
Telesales does not work for 90% of people who pick up the phone and the truth is that this happens because often we pick up the phone but we forget to pick up ourselves from whatever state we were in. … Continue reading
Anticipating your customers needs – key to success
This article illustrates a few main reasons why customer service is vital in any business and how most people provide poor customer service without even realising it. I remember a time when I was only 22 years of age and … Continue reading
